At Econo Wholesale, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our return, exchange, and refund policy outlines the steps you can take to address any issues.
Returns
We accept returns for eligible products within 07 days of the delivery date, provided the items meet the following conditions:
- The item must be unused, unopened, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- The item must not be on our non-returnable items list (see below).
Non-Returnable Items:
- Perishable goods.
- Custom or special-order items.
- Products marked as "final sale."
To initiate a return, contact our support team at info@econowholesale.com with your order details. Once your return request is approved, we will provide you with the return shipping instructions.
Exchanges
We offer exchanges for defective or damaged items. If you receive a product that is faulty, please contact us within 7 days of receiving the item at info@econowholesale.com with the following:
- Your order number.
- A description of the issue.
- Photos of the damaged or defective item.
After verifying your request, we will provide a replacement item or an equivalent alternative, depending on stock availability.
Refunds
Refunds are available for eligible returns and in cases where replacements are not possible. Refunds will be processed as follows:
- Approved refunds will be issued to the original payment method within 15 business days after the returned item is received and inspected.
- Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).
Refund Exceptions:
- Refunds will not be issued for items that are damaged due to misuse or improper handling.
- Items returned without prior approval will not be eligible for a refund.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to an error by Econo Wholesale.
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns, as we cannot guarantee receipt of your return.
How to Start a Return or Exchange
- Contact our support team at info@econowholesale.com with your order number and details about your return or exchange request.
- Await confirmation and instructions from our team.
- Ship the item(s) to the address provided by our team.
Contact Us
For questions or concerns about returns, exchanges, or refunds, feel free to reach out to us at info@econowholesale.com. We are committed to resolving your issues quickly and efficiently.
